Ethel Lamagna: Uzbekistan is an ideal place for BPO business

The Digital Leadership Forum, held in Tashkent from July 7 to 9 with the support of the Ministry of Digital Technologies and IT Park, became a platform for cooperation and exchange of experience between the largest IT companies in the BPO field.

Within the framework of the forum, the General Director of IT Park Uzbekistan Farhod Ibragimov held a number of meetings. On July 9, he met with Chief Operating Officer of Customer Frontline Solutions contact center Ethel Lamania.

At the meeting, the parties discussed the possibilities of cooperation in the field of BPO. Ethel Lamania expressed interest in business process outsourcing in Uzbekistan, as well as interest in innovations in this area that she can apply in the Philippines.

“I am visiting Uzbekistan for the first time, and this country impressed me. The digital industry is progressing rapidly here. Uzbekistan is full of talents.  For potential growth and development, I think your government has a good plan in terms of moving your platforms, developing your platforms, as I said, you have a lot of potential talents. From a business point of view, Uzbekistan is the best place with dynamic people who will always help in the formation, development and organization of your ideas”.

During the meeting, the development of a business plan and strategy for BPO activities in Uzbekistan was discussed. Ms. Lamania expressed her readiness to help promote the Uzbek market by attracting BPO and IT outsourcing companies interested in expanding their activities to new countries.

The guest also noted a number of benefits that are provided to IT companies, including tax incentives and direct support for potential investors.  She emphasized that Uzbekistan is an ideal country for starting a business, where everyone can grow with their enterprise, and expressed confidence in the potential of local talents that can significantly contribute to business development.

Background: Ethel Lamania is an experienced professional who has worked for several well-known companies in the field of customer service and business process outsourcing (BPO). She has a proven experience in managing large-scale operations and achieving success in working with customers.

Ethelʼs career includes significant experience with well-known companies such as Teleperformance, ecompareMO and Acquire BPO. These positions allowed her  to gain a broad understanding of various aspects of the customer service industry, including team management, optimizing operational efficiency and providing exceptional customer service.

Ethel is currently the Chief Operations Manager of the Contact Center at Customer Frontline Solutions. In this role, she is responsible for supervising the operations of the contact center, ensuring uninterrupted customer service and implementing continuous improvement initiatives.