IT Park hosted a meeting with Simon Criss, Director of Innovation at CX Innovation Institute: the parties discussed the prospects of the BPO market in Uzbekistan

On July 7-9, the Digital Leadership Forum was attended by international experts from around the world, representatives of BPO and outsourcing companies. The meeting held by the IT Park team with the Director of Innovation at the CX Innovation Institute Simon Criss was also memorable.

Simon Criss is an experienced CX (customer experience) specialist with 10 years of experience. He specializes in BPO and call centers located in Melbourne (Australia). Criss has managed several centers and runs a consulting business focused on customer service and business process outsourcing (BPO).

During the conversation, segments of the IT market, such as business process outsourcing, were discussed with him. According to him, in order to attract BPO companies to Uzbekistan, it is necessary:

• Invest in the PR of your country and actively participate in international events;
• Show the advantages of our location and the benefits that are available to companies;
• Create favorable conditions for outsourcing companies.

Also, if we want to attract outsourcing companies from Australia to Uzbekistan, we need to join the Australian Association of Call Centers “Auscontact Association”.

However, he expressed confidence in Uzbekistan’s readiness to become a new outsourcing center in Central Asia.

 

Simon Criss shared his recommendations on what Uzbekistan should do in the next few years to attract BPO and outsourcing companies:

“I believe the opportunities and the risks for Uzbekistan as an outsource location are linked together. There is an opportunity that they are a very new IT Park and a burgeoning country. But with that is also a risk when compared to other outsourcing locations that have had companies coming there and being there for 10 years or 20 years. And Uzbekistan doesn't have that. But that is an opportunity, because Uzbekistan doesn't have to worry about dealing with old legacy outsourcing ideas or offshoring ideas. They can really make great strides into the new areas that are being outshot and outsourced. And in particular, around IT, Uzbekistan's history is full of amazing scientists, mathematicians, brilliant people. If they bring that same brilliance into the IT offshoring arena, they're going to be a force to be reckoned do with”, – said Criss.

For reference: CX Innovation Institute specializes in leading edge ideas and innovations for the customer experience industry.

To improve the quality of customer service for BPO and IT outsourcing companies, it offers various strategies.

These include strategic consulting services and management seminars to help companies expand into BPO. The services are aimed at achieving the goals of customers, using their data and integrating the latest technologies into call centers.